Fulfillment, Refund, and Cancellation Policy

Effective Date: 4/16/2023
At Clio Digital, we are committed to providing high-quality digital marketing services with transparency and reliability. Below are the terms related to our service fulfillment, refunds, and cancellations.

‍Service Fulfillment
‍All services offered by Clio Digital—such as website design, SEO, advertising management, social media management, and consulting—are digital and customized to each client. Upon purchase or signing a service agreement, fulfillment begins based on a mutually agreed project timeline or campaign schedule. Clients will receive email updates and access to project deliverables as outlined in their proposal or contract.

‍Refund Policy
‍Due to the nature of digital services and the time involved in strategy and execution, all payments made are non-refundable once work has commenced. Refunds may be considered only if services have not yet started and must be requested in writing within 3 business days of purchase.

‍Cancellations
‍Clients may cancel ongoing monthly services with 30 days’ written notice prior to the next billing cycle. Cancellations must be submitted in writing via email. Any work delivered prior to cancellation will be billed accordingly, and any balance due must be paid in full.

‍Questions or Concerns
‍For any questions regarding fulfillment, billing, or service cancellation, please contact us at:
📧 Email: Julia@clio-digital.com
📞 Phone: 702-629-9323